Technology in the World of Social Profit Organizations

If you're reading this, you've probably read my profile and see that I'm the Director, Information Systems at GMHC, which is a charitable organization. I do not like the sobriquets of "charitable" organization or "non-profit", because essentially, we are neither. We do not provide charity nor do we work for nothing. I prefer to tell people that I work in the Social-Profit sector. GMHC, and other organizations like ours generate a great deal of social profit; not only do our immediate clients benefit, but society in general most definitely profits from our work.

Since coming to GMHC, I have thought a lot about how I can measure the return on investment (ROI) of the work that my team and I contribute, in both human resource terms and purely hardware and software terms. Should I measure what our annual budget says we spend and amortize all of the hardware that was here and look at it in comparison to our revenues? Should I total the cost of running this department and create an index based on a per-hour basis that I can apply to the time saved to the end-user in our organization? I don't like any of those, because even though they have their applications in the For-[money]Profit sector, they don't truly capture what IT does in the Social-Profit sector. Or for that matter, what the true social profit is.

I am going to continue to explore this and will report my findings on this blog. Stay tuned for more Social Profit!